ck55 Privacy Policy

1Introduction

ck55 ("we", "our", "us") is the operator of the online betting and gaming platform accessible at https://ck55.lat. We are committed to protecting the privacy and personal data of every individual who accesses or uses the ck55 platform ("Player", "you", "your"). This Privacy Policy sets out, in clear and plain English, how ck55 collects, processes, stores, shares, and safeguards your personal data in connection with your use of our platform.

This Privacy Policy applies to all personal data collected through the ck55 website, its mobile-optimised interface, and any related customer support or communications channels. It applies to all registered Players and to individuals who visit the ck55 website without registering an account.

ck55 processes personal data in accordance with applicable data protection principles, including the principles of lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality. We process only the data we genuinely need, for the purposes described in this Policy, and we take our obligations to protect that data seriously.

This Policy should be read alongside the ck55 Terms and Conditions, which together form the complete agreement governing your use of the platform. In the event of any conflict between this Privacy Policy and the Terms and Conditions on a privacy-related matter, this Privacy Policy shall prevail.

2Data We Collect

ck55 collects personal data across the following categories. We collect only what is necessary for the specific purposes described in this Policy:

ck55 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where a copy of an identity document is submitted for age and identity verification purposes, in which case the document is processed solely for that purpose and stored securely.

3How We Collect Your Data

ck55 collects personal data through the following methods:

• Direct interaction: Data you provide when you register an account, complete your profile, make a deposit or withdrawal, submit a support request, or communicate with our team via email or live chat;
• Automated technologies: Technical and usage data collected automatically when you access the ck55 platform, including via cookies, web beacons, server logs, and similar tracking technologies as described in Section 7 of this Policy;
• Identity verification partners: Where you submit identity documents for KYC verification, data may be cross-referenced against third-party verification databases to confirm the authenticity of the documents provided;
• Payment processors: Transaction confirmation data and payment status information received from mobile financial service providers (bKash, Nagad, Rocket, Upay) and bank partners in connection with deposits and withdrawals;
• Fraud prevention services: Risk signals and behavioural data from fraud detection and anti-money laundering screening services used to protect the integrity of the ck55 platform.

4Legal Basis for Processing

ck55 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to provide the services you have requested — including account management, payment processing, identity verification, and customer support — is necessary to perform the contract between you and ck55 as set out in the Terms and Conditions;
• Legitimate interests: Processing for purposes such as fraud detection, platform security, improving user experience, responsible gaming monitoring, and internal analytics, where such processing does not override your privacy rights;
• Legal obligation: Processing required to comply with applicable legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements;
• Consent: Where we send you direct marketing communications, we will only do so where you have given your explicit consent. You may withdraw this consent at any time as described in Section 11 of this Policy.

5How We Use Your Data

ck55 uses the personal data we collect for the following specific purposes:

• To create and manage your ck55 Account, including verifying your identity and age (21+ requirement) during the registration process;
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other supported payment methods;
• To provide access to all ck55 platform features, including cricket betting, live casino games, slot machines, and promotional offers;
• To conduct ongoing KYC and AML screening as required for the safe and compliant operation of the platform;
• To detect, investigate, and prevent fraud, cheating, collusion, money laundering, and other forms of prohibited conduct;
• To enforce the ck55 Terms and Conditions, including investigating and acting on reported or detected breaches;
• To provide customer support and respond to your queries, complaints, and feedback;
• To deliver responsible gaming tools and monitoring, including identifying at-risk behaviour and making deposit limits, cooling-off periods, and self-exclusion options available to you;
• To send you transactional notifications — including deposit confirmations, withdrawal updates, account alerts, and security notices — that are necessary for the operation of your account;
• To send you promotional communications about ck55 offers, bonuses, and new features, where you have provided your consent to receive such communications;
• To analyse usage patterns and improve the performance, design, and content of the ck55 platform;
• To comply with applicable legal, regulatory, and tax obligations.

ck55 will not use your personal data for any purpose that is incompatible with the purposes listed above without first notifying you and, where required, obtaining your consent.

6Sharing Your Data

ck55 does not sell, rent, or trade your personal data to any third party. We share personal data only in the following circumstances and only to the extent strictly necessary for the purpose of the sharing:

• Payment service providers: Mobile financial service providers (bKash, Nagad, Rocket, Upay) and banking partners receive the minimum transaction data required to process deposits and withdrawals on your behalf;
• Identity verification services: Third-party KYC and document verification providers receive copies of identity documents and related data solely for the purpose of verifying your identity and age in compliance with our obligations;
• Game content providers: Licensed game studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe may receive session and gameplay data for the purpose of delivering their game products on the ck55 platform and resolving game disputes;
• Fraud prevention and security partners: Anti-fraud and AML service providers receive relevant risk signals and transaction data to help ck55 detect and prevent prohibited conduct;
• Technology and hosting providers: Cloud hosting, server infrastructure, and platform technology partners who process data on ck55's behalf under strict contractual data processing agreements;
• Legal and regulatory authorities: Where required by applicable law, court order, or lawful regulatory demand, ck55 may disclose personal data to law enforcement agencies, courts, or regulatory bodies. ck55 will, where legally permissible, notify affected Players of such disclosures.

All third parties with whom ck55 shares personal data are contractually required to maintain appropriate security standards and to process that data only for the specified purpose. ck55 does not permit third-party service providers to use your personal data for their own marketing or commercial purposes.

7Cookies and Tracking Technologies

ck55 uses cookies and similar tracking technologies on the ck55.lat website to deliver a functional, personalised, and secure user experience. A cookie is a small text file placed on your device when you visit a website. ck55 uses the following categories of cookies:

• Strictly necessary cookies: Essential for the operation of the ck55 platform. These include session management cookies, authentication tokens, and security cookies. These cookies cannot be disabled without impairing core platform functionality;
• Functional cookies: Used to remember your preferences — such as your preferred language, display settings, and responsible gaming tool configurations — so that you do not need to re-enter them on each visit;
• Analytical cookies: Used to collect anonymised data about how Players use the ck55 platform, including which pages are visited most frequently and where errors occur. This data helps ck55 improve the platform experience;
• Performance cookies: Used to monitor platform load times, server response performance, and the stability of game integrations.

ck55 does not use third-party advertising or behavioural targeting cookies. You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may prevent certain platform features from functioning correctly.

8Data Security

ck55 takes the security of your personal data extremely seriously and implements a comprehensive set of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and the ck55 platform, protecting your personal and financial information in transit;
• Encrypted data storage for sensitive fields including payment details, identity document data, and account credentials at rest;
• Role-based access controls ensuring that only authorised ck55 personnel with a legitimate operational need can access Player personal data, and only to the extent required for their role;
• Regular security audits and penetration testing conducted by qualified security professionals to identify and remediate vulnerabilities in our platform infrastructure;
• Multi-factor authentication for all internal systems that handle Player personal data;
• Incident response procedures that ensure any suspected data security incidents are detected, assessed, contained, and reported promptly.

While ck55 applies industry-standard security measures, no online platform can provide an absolute guarantee against all security threats. You also play an important role in keeping your data secure: use a strong, unique password for your ck55 account, never share your credentials with anyone, and notify us immediately at [email protected] if you suspect any unauthorised access to your account.

9Data Retention

ck55 retains your personal data for as long as your account remains open and active, and for a further period after account closure as necessary to satisfy our legal, regulatory, anti-fraud, and dispute resolution obligations. The specific retention periods applicable to different categories of data are as follows:

• Account and identity data: Retained for the duration of account activity and for a minimum of five years following permanent account closure, in accordance with anti-money laundering record-keeping requirements;
• Financial transaction data: Retained for a minimum of five years from the date of each transaction, in accordance with applicable financial record-keeping requirements;
• Betting and gaming history: Retained for a minimum of three years from the date of each gaming session for dispute resolution and responsible gaming monitoring purposes;
• Customer support communications: Retained for a minimum of two years from the date of the most recent communication in a support thread;
• Technical and usage data: Typically retained for up to 12 months in an identifiable form, after which it may be aggregated and anonymised for analytical purposes without further time limit.

Once the applicable retention period has elapsed and there is no longer a legitimate basis for retaining your personal data, ck55 will securely delete or irreversibly anonymise that data in accordance with our internal data disposal procedures.

10Your Rights

As a Player on the ck55 platform, you have the following rights in respect of your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request":

• Right of Access: You have the right to request a copy of all personal data that ck55 holds about you, together with information about how that data is being processed;
• Right to Rectification: You have the right to request that inaccurate or incomplete personal data held by ck55 be corrected or updated without undue delay;
• Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ck55's right to retain data where required by applicable legal or regulatory obligations;
• Right to Restriction of Processing: You have the right to request that ck55 restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or object to its use;
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to ck55 in a structured, commonly used, machine-readable format, and to request that it be transmitted to another controller where technically feasible;
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time, and to object to processing based on legitimate interests where you believe your privacy rights override those interests;
• Right to Withdraw Consent: Where ck55 processes your data on the basis of your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

ck55 will respond to all data rights requests within a reasonable period. In complex cases, we may extend the response period, in which case we will notify you of the extension and the reason for it. ck55 will not charge a fee for exercising your rights unless a request is manifestly unfounded or excessive, in which case we may charge a reasonable administrative fee.

11Marketing Communications

ck55 may send you promotional communications about bonuses, new game releases, platform features, and seasonal offers where you have given your explicit consent to receive such communications at the time of registration or through your account settings.

You may withdraw your consent to receive marketing communications at any time by:

• Updating your communication preferences in your ck55 account settings;
• Clicking the unsubscribe link included in any marketing email sent by ck55;
• Contacting ck55 Support at [email protected] with the subject line "Unsubscribe from Marketing".

Please note that withdrawing marketing consent does not affect the sending of essential transactional communications — such as deposit confirmations, withdrawal notifications, account security alerts, and responsible gaming notifications — which are sent on the basis of contractual necessity and cannot be opted out of while your account remains active.

12Children and Minors

The ck55 platform is strictly for adults aged 21 years and above. ck55 does not knowingly collect personal data from individuals under the age of 21. If ck55 discovers that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child has registered on the ck55 platform or submitted personal data to us, please contact us immediately at [email protected]. We will investigate and take prompt corrective action. ck55 takes its obligation to prevent underage gambling extremely seriously and employs age verification checks at the point of registration and throughout the account lifecycle.

13Third-Party Services and Links

The ck55 platform integrates game content from third-party providers including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. These providers operate their own privacy practices and, to the extent that their game software processes any of your data directly, their own privacy policies will apply in addition to this one. ck55 selects game providers who maintain high standards of data protection and requires all providers to comply with applicable data security obligations.

The ck55 platform does not contain links to external third-party websites. If ck55 ever includes a link to an external resource, that resource will have its own privacy policy, and ck55 accepts no responsibility or liability for the privacy practices or content of any third-party website. You access any such external resource at your own risk.

14Updates to This Privacy Policy

ck55 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. When we make material changes to this Policy, we will notify registered Players by email to the address associated with their account and/or by displaying a prominent notice on the ck55 platform prior to the changes taking effect.

The "Effective Date" displayed at the top of this Policy will be updated each time the Policy is revised. We encourage you to review this Privacy Policy periodically so that you remain informed about how ck55 handles your personal data. Your continued use of the ck55 platform following the effective date of any amended Policy constitutes your acceptance of the revised terms.

15Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise any of your data rights as described in Section 10, please contact the ck55 Data Protection team using the details below. We are committed to addressing all privacy-related enquiries promptly and transparently.

• Email: [email protected]
• Subject line for data rights requests: "Data Rights Request"
• Subject line for privacy complaints: "Privacy Complaint"
• Response time: We aim to acknowledge all privacy enquiries within 48 hours and to provide a substantive response within 14 days
• Support hours: 24 hours a day, 7 days a week, including all Bangladesh public holidays
• Platform: https://ck55.lat

Please include your registered email address, your ck55 username, and a clear description of your request or concern in any correspondence. This will help us locate your account and respond to you as efficiently as possible.